Businesses struggle to realise benefits of emerging technologies

61% of businesses use Internet of Things (IoT) technology but only 9% realise some business advantages

London – 19 February 2020 – Enterprises’ use of emerging technologies is on the rise around the world, but many are failing to capitalise on its benefits according to the 2019 Global CIO Survey from Logicalis, a global provider of IT solutions. The study, which questioned 888 CIOs from around the globe, found that 61% of businesses are now using Internet of Things (IoT) technologies, whilst only 9% believe their organisation realises the benefits in some areas of the business.

The survey reveals that IoT technologies are becoming more mainstream within the enterprise, and usage has increased by 33% since last year’s survey. The results also show that IoT technologies are being used by enterprises to improve several different business processes. The most common uses are for creating new products or services (26%), creating operational efficiencies (23%), and enhancing existing products (22%). The data showed that 41% of organisations are using Artificial Intelligence (AI) in some way, which has doubled from just 19% last year.

Just under one in ten (9%) of respondents believe that their organisation is very successful at comprehending the advantages of AI technology in some areas of business, whereas 44% believe their organisation is not very successful at all. The areas in which businesses are having the most success deploying AI technologies are IT (35%), marketing and sales (29%), and information security and compliance (28%).

Mark Rogers, CEO at Logicalis, said: “It’s great to see emerging technologies such as AI and IoT coming to the mainstream. Despite the growth in the use of AI, businesses are still unsure of the business benefits of the technology. These technologies have the potential to shrink the gap between customer data and actionable insight, providing a strong competitive advantage to businesses that choose to invest in them. Businesses that fail to embrace these technologies and digital transformation will struggle to remain competitive in the modern world.”

“However, these results show that organisations are still not able to fully understand and see the business benefits of these technologies. Navigating the complex landscape of these technologies can be overwhelming and difficult to manage for CIOs. The key to overcoming this is to create key performance indicators that narrow the focus and encourage company-wide participation. Working with a third-party can also help organisations with their digital transformation roadmaps and enable them to make the best use of the latest technologies.”

About Logicalis

Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world.

Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience.

As Architects of ChangeTM, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability.  

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific, and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

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